Audio Recording When you enter a store you first get a smile, then a handshake.
About this Item
- When you enter a store you first get a smile, then a handshake.
- Contributor Names
- Mantilla, Francisco "Arturo" (Narrator)
- Carroll, Thomas D. (Interviewer)
- Created / Published
- Subject Headings
- - Puerto Ricans
- - Oral history
- - Interviews
- - Sound recordings
- - Family-run businesses
- - Customer relations
- - Stores & shops
- - 21st Avenue (Paterson, N. J.)
- - Elsa's Fashions (Paterson, N.J.)
- - Ethnography
- - United States -- New Jersey -- Paterson
- - Interview with Francisco "Arturo" Mantilla, co-owner of Elsa's Fashions on 21st Avenue.
- - Summary of audio segment: When people come into the store, AM says the first thing is to become friends. Then he tries to sell them products. Big stores don't care about the customer, don't try to sell them more. AM says among his people, his country when you enter a store you first get a smile, then a handshake, etc. They ask after your family, etc. Then they begin to sell them the products. AM does that too. AM describes the sale process, negotiating for a deal, with his "old" people -- Spanish speaking customers who have been with him a long time. But the new people, American customers, he doesn't do that. And his son works in the store and complains about the customers who try to negotiate the price. And even the younger Spanish speaking people don't like the old way of doing business. And they go to the malls -- to Willowbrook -- to buy, because they like to go there. So AM has changed the business, has gone into manufacturing. Older people don't have any money, and others -- young kids -- go to New York to the village or to Willowbrook. So AM changes the business.
- Digital Audio Tape
- Call Number/Physical Location
- AFC 1995/028: WIP-TDC-A006
- Source Collection
- Working in Paterson Project Collection (AFC 1995/028)
- American Folklife Center
- Digital Id
- Online Format
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Working in Paterson Project collection, 1993-2002 (AFC 1995/028), American Folklife Center, Library of Congress
Citations are generated automatically from bibliographic data as a convenience, and may not be complete or accurate.
Chicago citation style:
Mantilla, Francisco "Arturo", and Thomas D Carroll. When You Enter a Store You First Get a Smile, Then a Handshake. -08-10, 1994. Audio. https://0-www.loc.gov.oasys.lib.oxy.edu/item/afcwip003879/.
APA citation style:
Mantilla, F. ". & Carroll, T. D. (1994) When You Enter a Store You First Get a Smile, Then a Handshake. -08-10. [Audio] Retrieved from the Library of Congress, https://0-www.loc.gov.oasys.lib.oxy.edu/item/afcwip003879/.
MLA citation style:
Mantilla, Francisco "Arturo", and Thomas D Carroll. When You Enter a Store You First Get a Smile, Then a Handshake. -08-10, 1994. Audio. Retrieved from the Library of Congress, <www.loc.gov/item/afcwip003879/>.