Audio Recording "It doesn't take long to be very aware of what type of personality you're dealing with."

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About this Item

Title
"It doesn't take long to be very aware of what type of personality you're dealing with."
Contributor Names
Schagen, Mina (Narrator)
Schagen, Albert W. (Narrator)
Carroll, Thomas D. (Interviewer)
Created / Published
1994-09-07
Subject Headings
-  Oral history
-  Interviews
-  Sound recordings
-  Family-run businesses
-  Customer relations
-  Stores & shops
-  21st Avenue (Paterson, N. J.)
-  Schagen's Shoe Store (Paterson, N.J.)
-  Ethnography
-  United States -- New Jersey -- Paterson
Genre
Ethnography
Interviews
Notes
-  Interview with Albert W. Schagen, owner of Schagen's Shoe Store on 21st Avenue, and his wife, Mina Schagen.
-  Summary of audio segment: AS finds that you have to analyze your customer. And it doesn't take long to find out what type of personality you're dealing with. After you've done it a while, it doesn't take long to figure people out. May not be true of everybody, but AS finds he can size his customers up fairly quick. Sometimes people come in friend with a friend or relative, or a husband and wife come in. And AS has to figure out who he's selling the shoes to. Last week four women came in to buy shoes for one of them. AS had to figure which one is the dominant personality, which one is really going to help this woman make the decision. have to figure that out quickly. Or, they're just there as company and will have no influence at all. Have to figure it out. And when children come in with their parents,have to figure out who's making the decision. Kids are very forceful today, are you selling shoes to the child, or to the parent? Who's in charge here? AS doesn't just want to sell a pair of shoes. He wants to sell a product, and the product he sells them he wants to be proper for them. Has refused to make a sale because he didn't feel it was right. Not that he doesn't make mistakes, sometimes you think you're doing the right thing and you've done the wrong thing. Or, sometimes you may be dealing with a customer who is very adamant, and they won't take your advice. AS has to decide to let the customer make the decision, and he says they'll have to live with it. Unfortunately, some of them don't do that. They come back and say he shouldn't have let them leave the shop [with those shoes].
Medium
Digital Audio Tape
Call Number/Physical Location
AFC 1995/028: WIP-TDC-A021
Source Collection
Working in Paterson Project Collection (AFC 1995/028)
Repository
American Folklife Center
Digital Id
http://0-hdl.loc.gov.oasys.lib.oxy.edu/loc.afc/afcwip.tca02102
Online Format
audio

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Credit line

Working in Paterson Project collection, 1993-2002 (AFC 1995/028), American Folklife Center, Library of Congress

Cite This Item

Citations are generated automatically from bibliographic data as a convenience, and may not be complete or accurate.

Chicago citation style:

Schagen, Mina, Albert W Schagen, and Thomas D Carroll. "It doesn't take long to be very aware of what type of personality you're dealing with.". -09-07, 1994. Audio. https://0-www.loc.gov.oasys.lib.oxy.edu/item/afcwip003966/.

APA citation style:

Schagen, M., Schagen, A. W. & Carroll, T. D. (1994) "It doesn't take long to be very aware of what type of personality you're dealing with.". -09-07. [Audio] Retrieved from the Library of Congress, https://0-www.loc.gov.oasys.lib.oxy.edu/item/afcwip003966/.

MLA citation style:

Schagen, Mina, Albert W Schagen, and Thomas D Carroll. "It doesn't take long to be very aware of what type of personality you're dealing with.". -09-07, 1994. Audio. Retrieved from the Library of Congress, <www.loc.gov/item/afcwip003966/>.